Customer Service Representative/Insurance Agent

Job Overview

Are you ready to kickstart your career in the insurance industry and make a meaningful impact in our community? The Lynam Agency is looking for a motivated individual for a full-time, entry-level position focused on providing exceptional customer service and active engagement with our local community in a year-round position.

In this role, you will play a vital part in supporting our clients and addressing their insurance needs. Proficiency in use of office technology is a key to excelling in this position, as it is central to solving problems and driving productivity through the effective use of advanced tools and systems. Another important quality for success in this role is strong communication skills, as they help you connect effectively with clients and colleagues to build lasting relationships. This position is on-site, and no remote work is available.

We are dedicated to supporting the personal and professional growth of our staff, providing ongoing training and skill development opportunities to help you achieve your goals. Whether you're a licensed property and casualty insurance agent, or an unlicensed individual eager to learn, we encourage all qualified candidates to apply.

Join us in making a meaningful impact in our clients lives by stepping into a rewarding career in insurance! 

Responsibilities

• Efficiently navigate client billing inquiries to provide accurate information, and complete billing transactions with precision.

• Manage agency clients, maintaining strong relationships and regular contact to ensure satisfaction and retention.

• Assess and analyze current insurance policies to determine any necessary adjustments or if further review is needed.

• Provide personalized insurance solutions to clients by understanding their individual needs and recommending appropriate coverages.

• Explain policy features, terms, conditions, and coverages to clients clearly and accurately.

• Assist clients in filing claims and guide them through the claims process to ensure smooth and timely resolutions.

• Identify and develop new business opportunities by generating leads and referrals.

• Stay updated on insurance market trends, products, and regulations.

• Maintain accurate records of all client interactions, policy renewals, and new applications.

Required Qualifications

• High school diploma or equivalent; Bachelor's degree in business, finance, or a related field preferred.

• State insurance license required or willingness to obtain your license upon hiring.

• Strong interpersonal and communication skills.

• Ability to grow an understanding of complex insurance policies and coverage details.

• Comfort with sales processes and general understanding of sales technique.

• Proficiency with computer systems and client management software.

• Self-motivated, goal-oriented, and able to work independently as well as in a team dynamic.

• Strong problem-solving skills and attention to detail.

• Ability to handle multiple clients and tasks in a fast-paced environment.

• Willingness to attend ongoing training and professional development.

• Ability to arrive on time and commit to a 40-hour work week.

How to Apply: 

Email our management team at angelicac@lynamins.com to express interest in this position. Include any questions you have about the position and a copy of your resume. We can't wait to hear from you!